Operations Manager (Landscaping and Snow Removal)

Operations Manager - Landscaping & Snow Removal Services First Shift with flexibility during weather events | 50k to 65k DOE | Lancaster and surrounding area About the Role: We're seeking a hands-on, results-driven Operations Manager to oversee the daily operations of our landscaping and snow removal services. This is a leadership role that requires a sharp focus on team performance, customer satisfaction, and operational efficiency . You'll play a key role in managing budgets, scheduling crews, maintaining safety standards, and ensuring seamless service delivery across all properties. If you thrive in a fast-paced, outdoor services environment and bring a blend of leadership, logistics, and administrative skills we want to hear from you. Key Responsibilities: Manage day-to-day operations for both landscaping and snow removal services Ensure all work orders, schedules, and job sites are completed on time and within budget Monitor and control operational expenses and stay aligned with company budget Enforce and improve company policies, procedures, and safety standards Support recruitment, onboarding, and training of new hires Lead and motivate crew members to deliver high-quality service Oversee vehicle and equipment maintenance records ; ensure all assets are safe and operational Maintain a safe work environment , ensuring OSHA, FLSA, and ADA compliance Assist General Manager with staff scheduling and operations planning Approve employee timesheets and handle payroll questions weekly Provide administrative support , including data entry, operations reporting, and analysis Coordinate snow removal site coverage , especially during peak seasonal events Serve as primary point of contact for customer communications and issue resolution Help resolve internal issues such as employee relations, productivity, or safety concerns Suggest process improvements and strategies for increasing efficiency and profitability Communicate effectively with all teams management, sales, and field crews Perform other operational duties as assigned Requirements & Qualifications: Bachelor's degree in Business Administration , Construction Management , Horticulture , Turf Management , or equivalent combination of education and experience 3-5 years of management experience , preferably in landscaping, snow removal, or facilities maintenance Proven experience in operations management , team leadership , and project scheduling Strong knowledge of business operations , budgeting, and cost control Proficiency in Google Workspace (G Suite) or Microsoft Office Suite (Excel, Word, Outlook, etc.) Experience using business or workforce management software for payroll, scheduling, and invoicing Ability to create and manage invoices , oversee billing, and ensure client satisfaction Comfortable working on-call during snow/ice events or after-hours emergencies Excellent communication and interpersonal skills Valid driver's license with a clean driving record Willingness to travel locally and regionally as needed Preferred Skills: Experience in landscape or snow removal operations Working knowledge of OSHA safety protocols Familiarity with mobile crew dispatch tools , GPS tracking, or scheduling apps Ability to work independently in a fast-paced, deadline-driven environment #1706-1