Operations Manager

Outdoor Pride Landscaping Inc
Chelmsford, Massachusetts
Full Time

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Reports to: Area Manager or Senior Operations Manger

Summary:

The Operations Manager plays a critical role in driving safety, quality, and efficiency in Outdoor Pride Landscaping's field operations. They manage all aspects of landscape maintenance in their division. This includes scheduling as well as directing personnel and resources towards providing quality, cost-effective maintenance services to clients.

The Operations Manager will be responsible for training and developing the individuals reporting to them by providing day-to-day operational scheduling and guidance. In this role they will often be actively working with their team, especially in the winter months.

Core Capabilities:

Customer and quality focus
Effective communication skills (both verbal and written)
Team oriented
High integrity leader who commands respect.
Interest and capability in developing people
Excellent problem-solving abilities, quick learner
Responsible, dependable and ethical
Self-motivated
Capacity to innovate
Leader with a positive approach
Leads by example

Job Duties:

Build and develop an outstanding team and supporting a #OneTeam environment
Ensure all crews within the division have a plan daily and are working productively
Work alongside team often for quality control, training and production purposes
Train on and strictly enforce all safety policies by means of weekly safety tailgates and continuous follow up
Hold employees accountable to schedules, start times and company policies
Schedule all crews within division in Aspire
Oversee crew leader and crew-member industry training and certification; identify and develop high performing crew members into crew leaders
Develop employees and meet regularly with them to provide feedback
Ensure client satisfaction through effective communication with Account Manager, quality control of completed work and following up on issues
Identify opportunities to improve operations and best approach for implementation
Recruit employees as needed during the season
Fiscally responsible and accountable to budget. Must ensure that goals are met, and budgets are followed.
Approve direct reports payroll and time off requests
Timesheets approved daily and reviewed weekly with all times validated, crew members accounted for, correct tasks and good notes
Perform and track if necessary all preventative maintenance and simple fixes on equipment
Confirm all trucks and trailers always meet Federal DOT requirements
Active role in snow operations at a dedicated site/area
Suggest upselling opportunities to Account Manager of enhancement services
Coordinate with other divisions and subcontractors as needed to ensure that work is completed successfully, on budget and on time
Assist in other duties and objectives as administered by the Senior Operations Manager, Area Manager or Director of Operations

Requirements

Valid driver's license
Ability to obtain and maintain DOT Medical Card
5 years of landscape experience including 3 years as a crew leader (flexible based upon other qualifications)
Basic Microsoft Office skills (including Word, Excel, Outlook, and PowerPoint) or a willingness to develop
Knowledge (or willingness to develop) of Aspire Estimating and Time Software
Management and training experience.
Knowledge of local turfs, shrubs, groundcover, and seasonal color including growth characteristics, appropriate maintenance techniques, and most common issues

Work Conditions

Often lifting a minimum of 50 repeatedly through an entire work shift
Shifts can include walking and standing for long periods of time - excellent stamina required
Fast paced environment
Work outdoors in various conditions including heat & humidity, rain, dust, noise, and cold conditions
Flexible working hours including occasional weekend/night work during the landscape and snow season

Compensation and Benefits